This website requires JavaScript to work properly.
To enable JavaScript in your web browser please follow these simple instructions.
  • Our customers

    Our customers are at the heart of everything we do. We strive to understand our customers' individual circumstances and provide a level of service that is fair and meets their needs.

Our customers

Our commitment to our customers is demonstrated by our adherence to the FCA's Treating Customers Fairly principles. This means that we strive to ensure fair outcomes for our customers by:

  • providing customers with clear information in all communication
  • offering solutions that are appropriate to a customer's personal circumstances
  • delivering products and services that exceed customer expectations
  • handling claims or complaints in a fair and consistent manner

If you are a customer and would like to speak to one of our teams you can find contact details on our customers page.