Our commitment to our customers is demonstrated by our adherence to the FCA's Treating Customers Fairly principles. This means that we strive to ensure fair outcomes for our customers by:
- providing customers with clear information in all communication
- offering solutions that are appropriate to a customer's personal circumstances
- delivering products and services that exceed customer expectations
- handling claims or complaints in a fair and consistent manner
If you are a customer and would like to speak to one of our teams you can find contact details on our customers page.