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  • Training and development

    We have been accredited under the ‘Investors in People’ scheme since 1997 and our Gold status was confirmed once again in February 2016, demonstrating our commitment to the training and development of all our employees.

We were invited by Investors in People to receive Champion Status in May 2014, which is given to organisations who are seen as pioneers in people management practices and role models in strategic leadership and is currently held by only 1% of companies in the UK. This involves us in active networking with other organisations and we offer mentoring support to smaller organisations that are working towards gaining the Investors in People accolade.

All employees receive an appraisal at least annually. These reviews are designed to assist employees in developing their careers and to identify and provide appropriate training opportunities. Appraisals also provide a method to track individual’s progress and identify opportunities to develop them into further roles, thereby supporting the Group’s overall succession planning objectives.

Our in-house development team deliver leadership development programmes, externally accredited by the Chartered Management Institute (‘CMI’), to support managers. This year eight senior managers completed our first formal mentoring programme to become CMI accredited mentors.

Our corporate training and development strategy focuses on providing opportunities to develop all employees and is central to the achievement of our business objectives. On average employees received 8.5 days training in 2016 (2015: 11.4 days), which is significantly higher than the average figure quoted by the Chartered Institute of Personnel and Development (‘CIPD’) of between 2.8 and 3.3 days for the private sector.


We remain committed to employing individuals from the communities in which we are based and hold open days three times per year to publicise our vacancies. We also run a successful ‘refer a friend’ scheme whereby employees are rewarded with a referral fee if an individual they refer for a role passes probation. This year 72 individuals were successfully recruited through this scheme (2015: 38).

We also engage with local schools and colleges in the Solihull area through careers fairs to offer ‘employability workshops’ and to promote ourselves as a local employer. In addition, we offered eleven work experience placements to local students last year.

For further information, view our latest Report and Accounts.

Anne BarnettHuman Resources Director

Our employees are our most important asset and the CMI accreditation provides a credible guarantee that we provide the highest standard of management and leadership training for our employees and also means they can achieve a nationally recognised qualification

Meet the Learning and Development team

Anne-marie DayManagement Development & Talent Manager

Falguni NaikDevelopment Consultant

Nicki BreenDevelopment Consultant